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Struggling to get a refund for a canceled flight

travelairlinesrefunds
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Silvia_M
Joined:
20.03.2023
Posts: 271
Topic Starter
16.01.2025 19:55
My flight was canceled by the airline about two weeks ago, and I am still waiting for my money back. I have already filled out their online request form twice, but I keep getting automated responses saying they are 'processing' my claim. Does anyone have advice on how to escalate this or who I should contact next? I'm worried that if I wait much longer, the window for a chargeback might close. Any tips on how to handle this would be greatly appreciated.
12 replies in this topic
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Iggy_R
Joined:
05.05.2021
Posts: 2113
17.02.2025 08:27
In reply to a previous post
I had the exact same issue last year. Don't wait any longer-just call your bank and initiate a chargeback now. It's the only thing that finally got them to move.
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nabludatel_x
Joined:
30.08.2022
Posts: 616
02.05.2025 10:53
In reply to a previous post
Have you tried reaching out to them on Twitter? Sometimes public shaming via their support handle gets a human to actually look at your case.
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Oskar_Z
Joined:
03.05.2022
Posts: 550
11.05.2025 05:00
Check the Department of Transportation website if you are in the US. They have strict rules about refunds for canceled flights that airlines hate to admit.
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Oli_L
Joined:
30.12.2023
Posts: 2198
15.06.2025 12:29
In reply to a previous post
I agree with the previous advice about the chargeback. Waiting for 'processing' is just a tactic they use to drag it out. Start the dispute with your credit card company today.
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Martin_85
Joined:
29.01.2024
Posts: 1695
08.07.2025 14:32
In reply to a previous post
Keep all your emails and screenshots of the 'processing' messages. You will need that documentation if the bank asks for proof that you tried to resolve it with the merchant first.
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Filip_G
Joined:
07.04.2025
Posts: 117
16.09.2025 21:11
This is why I only book with a credit card that offers robust travel protection. It saves so much stress in these situations.
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agata_k
Joined:
03.06.2025
Posts: 627
24.09.2025 08:01
It took me three months to get my money back from a budget airline. Persistence is key-call them every single day until you get a supervisor.
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GospodinNikoi
Joined:
28.04.2022
Posts: 328
26.10.2025 11:12
In reply to a previous post
Don't bother with the online forms. They go into a black hole. Find a direct customer service email address or a phone number that bypasses the automated system.
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Stasi_B
Joined:
13.07.2023
Posts: 1976
01.11.2025 17:01
In reply to a previous post
Are you sure the flight was actually canceled by them? If it was a 'schedule change' that you didn't accept, they are still required to refund you.
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Iva_R
Joined:
06.05.2022
Posts: 1972
03.11.2025 05:08
In reply to a previous post
I had a similar experience. Once I filed a complaint with the Better Business Bureau, the airline contacted me within 48 hours to settle it.
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NeZnamNoPisha
Joined:
24.11.2020
Posts: 908
06.12.2025 19:04
Travel industry customer service is currently a total nightmare. Good luck, hope you get your money back soon!
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Yavor_K
Joined:
31.07.2025
Posts: 1668
17.03.2026 14:59
In reply to a previous post
If you paid with a debit card, you might have less protection than a credit card. Check your bank's policy immediately.

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